Senior Customer Experience Manager (Central)
W
WizCloud Security
Remote - USAFull-TimeSenior
Salary$136,800 — $152,000 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 6+ years of experience as a CSM, AE, or other customer facing strategic role.
- Proven track record of working with Fortune 100 customers with cloud-based technology.
- Experience managing strategic customers with an entrepreneurial mindset.
- Excellent communication and interpersonal skills.
- Deep understanding of Security SaaS offerings and pricing models.
- Ability to act as a thought leader and trusted customer advisor.
- Demonstrated ability to drive large-scale transformations in cloud security.
Responsibilities
- Take ownership of diverse projects and initiatives with a primary focus on cloud security.
- Interface and influence key stakeholders, ensuring effective communication and collaboration.
- Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
- Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
- Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities.
- Define a comprehensive training strategy to upskill technical and non-technical roles.
- Implement effective governance structures to oversee the partnership and cloud security adoption.
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