Customer Service Agent & Back Office
New
B
Bosch Service SolutionsBusiness Process Outsourcing
SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German (bilingual), English (C1/Fluent)
- Experience
- 1–2 years
- Required Skills
- Customer serviceData entryCRM
Requirements
- Minimum 1–2 years of experience in customer service, data processing, or back-office roles.
- Bilingual German language proficiency.
- C1 level English proficiency (working proficient/fluent).
- Strong computer skills and ability to work with multiple systems simultaneously.
- Ability to learn new ERP systems, client portals, and internal tools quickly.
- Strong data processing speed with high accuracy and attention to detail.
- Capacity to manage high-volume tasks and multitask across several tools.
- Customer service mindset with focus on timely execution.
- Strong judgement for recognizing unclear or special cases.
- Clear and concise communication skills.
Responsibilities
- Enter and update customer, contract, invoice, and service data quickly and accurately in various systems (ERP, CRM, client portals, internal tools).
- Work simultaneously with multiple systems to complete incoming tasks efficiently.
- Process requests coming from different channels in a fast and structured way.
- Validate information from requests, identify missing data, and ensure correct fulfillment of each case.
- Identify unclear, inconsistent, or special cases and escalate them to the responsible team.
- Support Customer Service Delivery by providing accurate data and reliable process execution.
- Ensure clean documentation for follow-up, transparency, and quality checks.
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