Customer Service Projects Lead
New
J
JobgetherOperations, Project Management
BrazilFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- Fluent English is mandatory; Spanish is considered a plus.
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisSalesforceSAPMicrosoft ExcelProcess improvementPowerPoint
Requirements
- Bachelor’s degree in Business, Finance, Engineering, or a related field; a master’s degree is a plus.
- 5+ years of experience in Order-to-Cash, Customer Service Operations, Finance, Process Improvement, or related areas.
- Proven experience leading technology deployment, adoption, optimization, and transformation initiatives.
- Strong analytical skills with the ability to translate data into practical business solutions.
- Experience collaborating with international and cross-functional teams.
- Strong project management, problem-solving, and structured thinking skills.
- Ability to work independently with ownership and accountability for project outcomes.
- Confidence in influencing stakeholders and presenting recommendations to leadership.
- Excellent communication and presentation skills.
- Ability to manage multiple priorities in a complex global environment.
- Advanced knowledge of Excel and PowerPoint.
- Experience with SAP, Salesforce, or similar ERP/CRM systems.
- Familiarity with automation, AI, and digital tools is a strong advantage.
- Fluent English is mandatory; Spanish is considered a plus.
Responsibilities
- Lead regional and global initiatives focused on technology deployment, process improvement, standardization, and operational efficiency.
- Manage end-to-end projects from initial diagnosis through execution, including scope definition, planning, progress tracking, adoption management, and delivery of results.
- Support initiatives aimed at improving billing quality, reducing disputes, and enhancing operational processes through technology solutions.
- Coordinate with Customer Service, Finance, Accounts Receivable, Commercial, Supply Chain, and IT teams to ensure alignment and successful execution.
- Drive adoption and continuous improvement of digital platforms and tools used to improve workflows and customer experience.
- Analyze complex datasets, develop dashboards and KPIs, and create executive-level reports with actionable recommendations.
- Identify opportunities to simplify processes, improve standardization, and increase the value generated by digital tools.
- Contribute to global transformation programs by adapting solutions to evolving business priorities and organizational needs.
- Present insights, progress updates, and recommendations to senior stakeholders.
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