Database Support Engineer
J
JobgetherCloud Database Services
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- AWSBackend DevelopmentPostgreSQLSQLLinuxTroubleshooting
Requirements
- 7+ years of experience in technical support, database engineering, backend development, SRE, or similar roles.
- Strong knowledge of PostgreSQL, including database internals such as autovacuum behavior, WAL growth, long-running transactions, and table bloat.
- Advanced SQL skills with experience in query optimization and performance tuning.
- Experience troubleshooting complex architectures, including multi-tenant systems and distributed environments.
- Experience handling data migration challenges, including backup and restore processes, schema changes, failed migrations, and safe recovery procedures.
- Hands-on experience with cloud platforms such as AWS or similar environments.
- Comfortable working with Linux environments and command-line tools.
- Strong analytical mindset with the ability to investigate issues, validate assumptions, and prioritize solutions.
- Excellent written and verbal communication skills.
- Ability to work independently while collaborating effectively with global teams.
Responsibilities
- Investigate and resolve advanced technical issues related to databases, authentication systems, storage, real-time services, edge functions, and client libraries.
- Provide consultative guidance to users by recommending best practices, optimizing workloads, and helping prevent recurring issues.
- Reproduce software issues, identify root causes, define workarounds, and provide detailed escalation information to engineering teams.
- Analyze incomplete or complex support requests by asking targeted questions and transforming them into actionable technical cases.
- Communicate clearly and empathetically with users across different technical levels, especially during critical situations.
- Identify recurring challenges from support interactions and recommend improvements to documentation, tooling, and product capabilities.
- Mentor junior support team members and contribute to improving support processes and technical standards.
- Collaborate effectively in a remote, asynchronous environment with globally distributed teams.
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