VMware Support Engineer (NSX)
New
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Spinnaker SupportEnterprise Software Support
The candidate must be based in India, 24x7 follow the sun support modelFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum 5 years’ experience across VMware core technologies at a senior support level.
- Required Skills
- REST APILinuxNetworkingPostman
Requirements
- Minimum 5 years of experience across VMware core technologies at a senior support level.
- Deep knowledge of NSX-T architecture (Managers, Controllers, Transport/Edge Nodes, TEPs).
- Expertise in logical switching, routing (Tier-0/Tier-1), and Distributed Firewalling.
- Proficiency in VMware vSphere, including vCenter, ESXi, VM networking, and vDS.
- Strong command of Rest API, Curl, Postman, and HTTP request methods.
- Solid understanding of Linux/UNIX file systems, directory navigation, and shell commands.
- Advanced networking knowledge (switching, routing, IP subnetting, firewalls, load balancers, VPN).
- Expertise in packet capture and network analysis using Wireshark.
- Linux certifications: LPIC-1, LPIC-2.
- VMware certifications (VCP) and Networking certifications (CCNA/CCNP) are a plus.
- Ability to work occasional after-hours, weekends, and holidays.
Responsibilities
- Troubleshoot customer issues via remote connections to client systems.
- Manage and track customer issues from start to closure, minimizing case aging.
- Provide root cause analysis for technical issues upon request.
- Create and maintain knowledge articles to improve support efficiency.
- Collaborate with internal stakeholders to enhance overall customer experience.
- Promote best practices and new methodologies for support operations.
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