Customer Service and Dispatcher
New
M
MultiplyMiiHome Services
Remote Philippines, Monday–Friday 8:30 AM–5:30 PM CST + Half-day Saturday (9:30 AM-2:30 PM CST)Full-TimeMiddle
Salary₱50K – ₱60K per month
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Job Details
- Languages
- English
- Experience
- 5–7+ years
- Required Skills
- Customer serviceCRM
Requirements
- Minimum 5–7+ years of experience in customer service, dispatch, or office administration.
- Prior experience in the home services, HVAC, or pest control industries is preferred.
- Familiarity with CRM software and phone systems; experience with PestRoutes is a plus.
- Demonstrated ability to be highly organized and detail-oriented with task accuracy.
- Clear and confident English communication skills for professional phone interaction.
- Proven ability to work independently without daily supervision.
- Reliability and interest in long-term commitment.
- Familiarity with U.S. customer service expectations.
Responsibilities
- Handle approximately 20 inbound customer calls per day regarding appointments, billing, and service concerns.
- Manage and optimize technician schedules within the PestRoutes CRM to ensure efficient job distribution.
- Perform CRM administration by updating customer records and managing billing entries.
- Support billing operations by following up on unpaid invoices and resolving recurring billing issues.
- Serve as the primary liaison between field technicians and customers to communicate needs effectively.
- Execute customer retention strategies by addressing cancellation attempts and resolving service complaints.
- Perform administrative support tasks including inventory ordering and service area coordination.
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