Operations Manager
New
S
SMDigitalBPO
Cebu, PHFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisOperations ManagementCRM
Requirements
- 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment.
- Proven experience as a people leader with ability to develop talent and build trust.
- Strong project management skills with the ability to manage multiple priorities.
- Proficiency with workforce management tools, CRMs, and operational reporting systems.
- Stable internet connection with at least 100 Mbps.
- Computer with minimum 16GB RAM and Intel i5/AMD Ryzen 5 or higher.
- Windows 11 OS for Windows users.
- Noise-cancelling headset.
- Dual monitor setup is mandatory.
- Backup internet connection (Prepaid Home WIFI or Pocket WIFI) and power outage backup.
Responsibilities
- Lead and align all operational functions across teams to ensure efficiency and effectiveness.
- Drive the execution of strategies that support the company's mission, vision, and growth goals.
- Oversee team supervisors and ensure consistent, high-quality performance across the floor.
- Identify operational gaps and implement scalable, people-centered process improvements.
- Analyze performance data and metrics to make informed, strategic decisions.
- Build strong cross-functional relationships with HR, QA, Finance, and leadership.
- Lead regular operational reviews, reporting cadences, and team-wide communications.
- Foster a culture of accountability, ownership, and continuous improvement at every level.
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