Operations Manager
New
S
SMDigitalBusiness Process Outsourcing
PhilippinesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisPeople ManagementOperations ManagementCRM
Requirements
- 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment
- Proven experience as a people leader
- Experience with workforce management tools, CRMs, and operational reporting systems
- Stable internet connection with at least 100 Mbps postpaid
- Computer with minimum 16GB RAM and Intel i5 core processor, AMD Ryzen 5, or higher
- Windows 11 OS for Windows users
- Noise-cancelling headset
- Dual monitor (mandatory)
- Backup internet connection (Prepaid Home WIFI Router or Pocket WIFI)
- Power outage backup
Responsibilities
- Lead and align all operational functions across teams to ensure efficiency and effectiveness
- Drive the execution of strategies that support the company's mission, vision, and growth goals
- Oversee team supervisors and ensure consistent, high-quality performance across the floor
- Identify operational gaps and implement scalable, people-centered process improvements
- Analyze performance data and metrics to make informed, strategic decisions
- Build strong cross-functional relationships with HR, QA, Finance, and leadership
- Lead regular operational reviews, reporting cadences, and team-wide communications
- Foster a culture of accountability, ownership, and continuous improvement at every level
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