Growth Account Manager
New
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MagicOutsourcing Platform
Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, 9-hour shifts following US business hours, usually Monday–Friday, 9:00 AM – 6:00 PM Eastern TimeFull-TimeMiddle
Salary60,000 - 80,000 PHP per year
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Job Details
- Languages
- Strong English proficiency required for daily executive-level conversations, written communication, and QBR presentations.
- Experience
- 3–5 years
- Required Skills
- Data AnalysisMicrosoft ExcelAccount ManagementCRMCustomer SuccessHubSpotGoogle Sheets
Requirements
- 3–5 years of B2B customer success or account management experience with recent, hands-on client ownership.
- Proven track record of direct personal responsibility for revenue retention and expansion targets.
- Demonstrated ability to proactively manage accounts and independently execute churn prevention save plans.
- Experience managing the full post-sale journey: onboarding, health monitoring, QBRs, and renewal negotiation.
- Experience working directly with US-based business owners, founders, or executives.
- Strong English proficiency, both written and spoken, for executive-level communication.
- Hands-on experience with HubSpot CRM or equivalent systems.
- Intermediate to advanced proficiency in Excel/Google Sheets (pivot tables, complex formulas, dashboards).
- Proficiency with project management and communication tools including Zoom, Slack, Asana, and Trello.
- Stable and recent tenure in previous roles.
Responsibilities
- Own and manage 10–15 VIP client accounts through the entire lifecycle including onboarding, health monitoring, expansion, and renewal.
- Identify and close expansion opportunities proactively using data-driven ROI cases.
- Deliver QBRs to US founders and C-suite executives.
- Monitor account health metrics such as usage patterns, task volume, and engagement signals.
- Maintain 99%+ gross revenue retention and 102%+ net revenue retention.
- Partner with internal teams including Account Leads, Success Coaches, and Recruitment Operations to ensure service quality.
- Coordinate cross-functionally to resolve escalations and provide strategic advice to clients.
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