Technical Writer
New
V
Veeva SystemsLife Sciences SaaS
U.S. West location (Pacific Timezone) required, Pacific TimezoneFull-TimeMiddle
Salary$75,000 - $115,000
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Job Details
- Experience
- 3+ years
- Required Skills
- Content managementDocumentation
Requirements
- 3+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
- A proven ability to dive deep into complex technical systems independently, learning new features quickly to translate them into customer-centric content
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
- Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment
- Experience with technical authoring environments and docs-as-code approach
- Portfolio or samples that demonstrate ability to deliver content for a technical audience
- U.S. West location (Pacific Timezone) required
Responsibilities
- Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it is easy for customers to find and use
- Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
- Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
- Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
- Collaborate with other writers and participate in review cycles
- Apply and help evolve team standards and processes for writing, publishing, and distribution
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