Strategic Platform Administrator II
P
ProtectiveInformation Technology
Birmingham, AL / Work From HomeFull-TimeMiddle
Salary$77,000 - $94,820 a year
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Job Details
- Experience
- 2+ years of hands-on ServiceNow administration experience
- Required Skills
- RESTful APIsChange ManagementServiceNow
Requirements
- Active ITIL Foundation Certification (required).
- 2+ years of hands-on ServiceNow administration experience.
- Experience supporting ServiceNow ITSM modules (Incident, Change, Request, Knowledge Management).
- Experience with ServiceNow workflow configuration, forms, catalogs, notifications, and reporting.
- Experience administering platform security, roles, groups, and access controls.
- Demonstrated troubleshooting and root-cause analysis experience in a production environment.
- Experience working within change management, release management, and SDLC processes.
- Ability to participate in an on-call support rotation.
- Bachelor's degree in a technical field or equivalent experience.
- ServiceNow Certified System Administrator (CSA) preferred.
Responsibilities
- Administer and support ServiceNow platform modules including ITSM, CMDB, workflows, request management, knowledge, and reporting.
- Perform platform configuration, maintenance, upgrade support, patch validation, and operational administration.
- Conduct troubleshooting and root cause analysis for recurring or moderately complex platform issues.
- Collaborate with developers, architects, and business stakeholders to implement scalable solutions.
- Ensure configuration changes follow change management, release governance, and quality standards.
- Monitor platform performance and provide on-call support including after-hours and weekend coverage.
- Serve as a technical resource for junior platform administrators.
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