- Handle automotive, RV, and powersports claims.
- Open new claims, collect and review claim files, and verify requirement compliance.
- Adjudicate claims submitted through the web portal.
- Communicate status updates and follow-up information to customers.
- Request necessary additional information, such as pictures or inspections, prior to authorization.
- Maintain key performance indicators including claims audits and contact center adherence.
- Collaborate with and support other departments within the organization.
Customer serviceMicrosoft OfficeData entry