Clinical Applications Specialist
I
InsightRXHealth Tech
U.S. (remote)Full-TimeMiddle
Salary$120,000-$150,000
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Job Details
- Required Skills
- Project ManagementAccount ManagementCustomer Success
Requirements
- PharmD
- Genuine interest in or passion for pharmacokinetics
- Demonstrated experience presenting to groups and communicating clearly under pressure
- Experience working independently across multiple stakeholders (clinical, technical, administrative) to see a project through
- Excellent oral and written communication skills
- Comfort with ambiguity and a fast-moving, evolving environment
- PGY1 or PGY2 residency training (preferred)
- Track record of completing long-term, multi-stage projects (preferred)
- Clinical expertise in pharmacokinetics, Infectious Diseases, Bone Marrow Transplant/Oncology, anticoagulation, solid organ transplant, medication safety, or transitions of care (preferred)
- Prior customer success, account management, or client-facing experience in a healthcare or health-tech setting (preferred)
Responsibilities
- Own the clinical success of new InsightRX Nova and Apollo customers, from contract signing through go-live and beyond
- Lead onboarding for new hospital and health system customers, managing timelines and running formal training
- Build clinical credibility with pharmacists through expert knowledge
- Provide ongoing clinical support and pharmacokinetic expertise so customers get real value from our platforms
- Contribute to hospital-level policy and protocol discussions where our software intersects with clinical practice
- Lead live virtual training sessions presented to pharmacists learning how to use the software
- Work closely with account executives to manage customers’ happiness, pharmacokinetic and clinical outcome metrics, and interest in new InsightRX products
- Build and maintain training materials, documentation, and educational content for customers
- Collaborate with our Data Science team on analytics and reporting that help customers use the platform more effectively
- Bring the customer's voice into Product, Sales, and Marketing conversations
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