Senior Manager of Coaching Operations & Academy
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InStride HealthDigital Behavioral Health
Remote, USFull-TimeManager
Salary74,000 - 82,500 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Data AnalysisPeople ManagementOperations ManagementChange Management
Requirements
- 3–5+ years of progressive people management and operational leadership experience.
- Experience within a digital health, behavioral coaching, or care delivery environment.
- Proven ability to analyze operations and design scalable workflows.
- Experience translating operational frameworks into training materials and onboarding programs.
- Strong analytical skills using operational dashboards and performance metrics.
- Foundational knowledge of evidence-based behavior change models.
- Experience working within youth and family support environments.
- Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field.
- Demonstrated commitment to HIPAA compliance and handling sensitive information.
Responsibilities
- Partner with leadership to design streamlined coaching workflows that reduce administrative friction.
- Develop and maintain coaching resources to ensure consistent platform usage.
- Supervise an operational lead, providing performance oversight and professional growth support.
- Oversee the Coach Training Academy to manage onboarding, readiness benchmarks, and upskilling.
- Develop data dashboards to track team performance metrics and operational issues.
- Collaborate with Product and Technology to prioritize AI and automation tools.
- Serve as a change management resource for technical and product updates.
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