Network Intelligence Advisor
K
KentikNetwork Intelligence
Location: Remote – United StatesFull-TimeSenior
SalaryThe base salary range for this position is: $144,000 - $168,000, with an expected overall targeted earnings (OTE) range of: $180,000 - $210,000.
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Job Details
- Experience
- 5+ years
- Required Skills
- CiscoLinux
Requirements
- 5+ years of experience in a high-tech solutions engineering, professional services, or network engineering role
- Must be located on the U.S. East Coast
- Strong demonstrable understanding of network and application protocols, including Netflow, BGP, SNMP, DNS, TCP/IP, and HTTP
- Proven experience managing Cisco/Juniper routers and Linux servers
- Familiarity with network observability or monitoring suites (e.g., Kentik, Netscout Arbor, Splunk, Dynatrace, Catchpoint, etc.)
- Exceptional verbal and written communication skills
- Understanding of DDoS attacks and basic mitigation methods
- Ability to travel up to 25% of the time
Responsibilities
- Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations
- Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights
- Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value
- Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary
- Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform
- Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization
- Assist in identifying opportunities to expand technical documentation and collateral to help other customers succeed
- Partner with Customer Success, Product, and Engineering teams to deliver results and ensure alignment with customer goals
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