Sr. Manager, Customer Success
B
BenepassFintech / HR Tech
U.S RemoteFull-TimeManager
Salary$150,000 to $170,000 base salary + equity
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Job Details
- Experience
- 7+ years
- Required Skills
- Artificial IntelligenceData AnalysisOperations ManagementAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 7+ years of experience in Customer Success, Account Management, or related customer-facing SaaS roles.
- 3+ years of experience managing Customer Success or Account Management teams.
- Proven track record of driving customer retention, renewals, and team performance.
- Demonstrated experience coaching and developing high-performing professionals.
- Strong analytical skills with experience using customer health metrics and data to drive decisions.
- Demonstrated experience leveraging AI, automation, or workflow tooling for efficiency.
- Experience managing executive-level customer relationships and complex escalations.
- Ability to partner effectively across Sales, Product, Engineering, and Operations.
- Preferred: Experience in SaaS, HR Tech, fintech, healthcare, or employee benefits.
Responsibilities
- Lead, coach, and develop a team of six Customer Success Managers.
- Own team performance metrics including retention, renewals, product adoption, and expansion.
- Establish scalable operating rhythms for account reviews, renewal forecasting, and health monitoring.
- Champion the adoption of AI and automation to streamline workflows and improve operational efficiency.
- Partner with Sales, Product, and Engineering to deliver an exceptional end-to-end customer experience.
- Serve as the primary escalation point for the SMB and Mid-Market segments.
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