Customer Service Advisor
New
W
WNSInsurance Claims
United KingdomPart-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- Ability to work part-time hours including a Saturday or Sunday.
- Flexibility to work bank holidays.
- Ability to complete an initial training period of up to 35 hours per week.
- Comfortable working across varied shifts including evenings, mornings, weekends, and night shifts.
- Professional communication and telephone skills.
- Attention to detail for accurate data capture.
- Adherence to industry regulations and data protection standards.
- High school diploma or lower.
Responsibilities
- Handle inbound First Notification of Loss (FNOL) calls related to motor insurance claims.
- Capture accurate information about incidents, vehicles, drivers, and third parties.
- Negotiate claims within Service Level Agreements on economic terms.
- Assess claim circumstances, identify potential fraud, and follow internal procedures.
- Communicate status updates to policyholders verbally and in writing.
- Maintain organized portfolios of claims and perform general administrative tasks such as email correspondence.
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