Technical Account Manager - Newspack

New

AutomatticPublishing, WordPress

We’re only considering candidates based in North America at this time.Full-TimeMiddle

Salary73,000 - 130,000 USD per year

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Job Details

Required Skills: Project ManagementAccount ManagementTroubleshootingStakeholder managementTechnical supportWordPress

Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem.
Comfortable troubleshooting WordPress sites and understanding how things work under the hood.
Background in client services, account management, or technical support.
Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies.
Ability to proactively manage projects rather than just reactively.
Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints.
Clear, professional written and verbal communication skills.
Ability to explain technical concepts to non-technical audiences and set appropriate expectations.

Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders.
Proactively navigate obstacles, make strategic decisions about scope and priorities, and ensure successful outcomes.
Develop close relationships with news publishers by understanding their business goals and operational needs.
Troubleshoot technical and editor-facing issues as they arise.
Help publishers leverage and optimize Newspack's features and set expectations that align with our support scope.
Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape.
Surface bugs and feature requests and collaborate with engineering to resolve issues.
Document solutions, identify patterns across projects, and contribute to process improvements.

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