Referral Support Advocate
I
Included HealthHealth Tech
United StatesContractEntry
Salary20.72 USD per hour
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Job Details
- Required Skills
- Problem SolvingData entryCRM
Requirements
- Excellent verbal communication skills for interacting with provider offices and verifying availability.
- Strong written communication skills for concise and informative team collaboration.
- High attention to detail and ability to perform accurate data entry.
- Proven organizational skills for managing a dashboard of active cases.
- Proficiency with common office software, specifically Google Apps and CRM systems.
- Ability to adapt to process changes in a fast-paced, ambiguous environment.
- Confidence in troubleshooting basic technical issues and asking questions when needed.
- Comfortable performing internet-based research.
- Task-oriented mindset with an interest in improving patient access to care.
Responsibilities
- Complete all tasks associated with Concierge Referrals, including understanding member preferences and presenting high-quality providers.
- Coordinate with the scheduling team to book appointments and support members through their health care journey.
- Balance velocity and quality performance targets while meeting or exceeding service level agreements.
- Gather accurate data from provider offices regarding patient availability, insurance contracts, and conditions treated.
- Collaborate with Member Care, Records, Clinical, and Quality teams to support member needs.
- Assist members in collecting and forwarding medical records to new providers.
- Identify opportunities for continuous improvement to enhance customer experience and operational efficiency.
- Communicate additional member benefits and facilitate connections to appropriate departments.
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