Account Support Analyst
M
MotiveFleet Management
Remote - IslamabadFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- SalesforceData managementGoogle Workspace
Requirements
- 4+ years of experience in a customer-facing operations or support-focused role.
- Strong understanding of the quote-to-cash process and customer delivery lifecycles.
- Proficiency with CRM systems, specifically Salesforce.
- Experience with Zuora, Salesloft, and G-Sheet.
- Excellent verbal and written communication skills for internal and external stakeholder management.
- Highly organized with meticulous attention to detail.
- Proven problem-solving skills to identify root causes and implement solutions.
- Ability to thrive in a fast-paced, high-volume environment.
- Strong multitasking and data management hygiene skills.
Responsibilities
- Act as the main point of contact for Enterprise and Strategic Account Managers for OM-related queries.
- Manage cable orders, shipment queries, and replacements.
- Address and resolve customer order and shipment issues.
- Serve as the DRI for all customer RMA requests, including serial numbers and device count alignment.
- Provide hands-on assistance with quoting and CPQ for Account Managers.
- Collaborate with Finance, Fulfillment, and Customer Support to ensure seamless order processing.
- Maintain customer and order information in CRM systems like Salesforce and Zuora.
- Process sales orders, churn, and account reconciliations.
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