ITSM CMDB Administrator

JobgetherInformation Technology

Based in United StatesFull-TimeMiddle

SalaryEstimated monthly salary range of $5,444.76 - $9,537.00, depending on qualifications, experience, and location.

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Job Details

5+ years of hands-on experience administering and governing CMDB environments, preferably with ServiceNow and/or Device42.
Strong knowledge of CMDB architecture, data modeling, CI relationships, service mapping, discovery, and configuration management best practices.
Proven experience with Device42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation.
Experience integrating CMDB data across ServiceNow, Device42, asset management platforms, cloud environments, and enterprise systems.
Solid understanding of ITIL practices, particularly Configuration Management, Incident Management, Change Management, and Asset Management.
Experience designing and implementing CMDB integrations, APIs, automation solutions, and data quality controls.
Ability to independently manage complex initiatives, influence stakeholders, and deliver results with limited supervision.
Exceptional written and verbal communication skills, with the ability to engage technical teams, business users, and executive stakeholders.
Bachelor’s degree in Information Systems, Computer Science, Information Technology, or equivalent professional experience.

Serve as the CMDB Owner and subject matter expert, driving governance, health, accuracy, completeness, and continual improvement of configuration items and relationships.
Lead CMDB-related initiatives by partnering with technical teams, business stakeholders, vendors, and leadership to deliver effective solutions.
Design, implement, and maintain automated discovery, data collection, reconciliation, and maintenance processes using APIs, integrations, AI capabilities, and custom solutions.
Identify data quality gaps and implement scalable improvements to increase CMDB maturity and reliability.
Collaborate with infrastructure, application, security, network, asset management, and service management teams to maintain accurate service and configuration relationships.
Develop and support ITSM applications, integrations, workflows, and automation with external enterprise systems.
Troubleshoot complex production issues and lead resolution efforts related to CMDB technologies and supporting platforms.
Create and maintain documentation, standards, procedures, and governance frameworks to support operational excellence.

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