Senior Director, Strategic Client Success
H
HeadspaceMental Health
Remote - United StatesFull-TimeDirector
Salary$153,990-$195,000 base + quarterly variable compensation + equity + benefits
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Job Details
- Experience
- 12+ years of experience in a strategic client-facing role
- Required Skills
- Project ManagementData AnalysisSalesforceMentorshipCustomer Success
Requirements
- 12+ years of experience in a strategic client-facing role, such as Strategic Account Management, Customer Success, or Relationship Management.
- Required experience with Employee Assistance Programs (EAPs).
- 3+ years of people leadership experience managing client-facing Account Executives or Customer Success professionals.
- Proven experience managing a portfolio of large, complex accounts (Fortune 100 companies; 25,000+ employees and/or $1M+ in recurring revenue).
- Demonstrated track record of consistently meeting or exceeding revenue retention and growth targets.
- Strong business acumen and analytical skills, with the ability to use data to tell a compelling story and demonstrate ROI.
- Deep understanding of the mental health landscape, industry trends, and payment models.
- Exceptional communication and presentation skills for C-level executives and consultants.
- High emotional intelligence for navigating sensitive, high-stakes client conversations.
- Experience partnering with Revenue Operations or CS Operations to build scalable processes and reporting.
- Ability to travel (25-30%).
Responsibilities
- Lead and develop the Strategic Client Success team by setting performance standards and coaching for excellence.
- Define and oversee the strategic account planning process to drive long-term value, retention, and growth.
- Manage commercial performance, including renewals, revenue retention, expansion opportunities, and proactive risk management.
- Build scalable processes, playbooks, and reporting infrastructure in partnership with Revenue and CS Operations.
- Cultivate and maintain trusted relationships with C-suite and senior stakeholders at client organizations.
- Strengthen consultant and broker strategy by fostering relationships with key third-party partners.
- Serve as the Voice of the Customer by collaborating across Product, Clinical, Marketing, and Operations teams.
- Establish executive business review standards using data-driven insights and ROI metrics.
- Oversee portfolio health, forecasting, and data integrity in Salesforce.com.
- Travel to meet with clients (25-30%).
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