Manager of Direct-to-Consumer Operations
H
Hadley DesignsE-commerce
Mexico. Peru. Philippines. El Salvador. Brazil. ColombiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2 to 5 years
- Required Skills
- Data AnalysisShopifyCustomer service
Requirements
- 2 to 5 years of experience managing Shopify store operations.
- Hands-on experience with order management, fulfillment, and customer service workflows.
- Strong understanding of Shopify apps, backend systems, and troubleshooting processes.
- Proven ability to build systems and documentation for operational SOPs.
- High attention to detail with the ability to identify and resolve inconsistencies.
- Strong written communication skills for simplifying complex information.
- Comfort working cross-functionally in a fast-moving, high-growth environment.
- Ability to work independently and solve problems proactively.
- Experience with Gorgias or similar customer service platforms.
- Proficiency in utilizing AI tools for operational efficiency and automation.
Responsibilities
- Manage daily customer experience across Shopify inbox and social channels, including order processing and ticket resolution.
- Monitor order flow, resolve inventory discrepancies, and coordinate with fulfillment teams on shipping and pre-orders.
- Conduct weekly website audits to ensure store integrity, accurate pricing, and consistent messaging.
- Build and document SOPs for operational workflows to standardize store management.
- Implement automation using tools like Shopify Flow and optimize customer service platforms like Gorgias.
- Analyze weekly performance metrics including CAC, LTV, and funnel performance to identify trends and risks.
- Maintain site compliance with ADA, privacy policies, and tracking regulations.
- Develop and integrate AI-driven workflows to increase operational efficiency.
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