Implementation Specialist
New
Philippines, Overlap with US business hours is preferredFull-TimeMiddle
SalaryCompetitive Salary: Based on experience and skills
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Job Details
- Languages
- English
- Experience
- 2+ years of SaaS implementation, onboarding, or customer onboarding experience
- Required Skills
- Project ManagementMicrosoft ExcelCRMSaaS
Requirements
- 2+ years of SaaS implementation, onboarding, or customer onboarding experience.
- Proven experience managing customer-facing implementation projects end-to-end.
- Strong project management and organizational skills with ability to manage multiple concurrent projects.
- Excellent written and verbal English communication skills.
- Ability to communicate directly and professionally with clients.
- Intermediate proficiency in Microsoft Excel and Microsoft Word.
- Strong attention to detail with ability to accurately replicate client requirements and documentation.
- Self-starter mindset with ability to learn complex systems independently.
- Experience working in fast-paced, high-growth, or client-facing environments.
Responsibilities
- Serve as the primary point of contact for clients from kickoff through go-live.
- Manage 8–12 concurrent implementation projects across varying client sizes and complexity levels.
- Maintain accurate project documentation, implementation milestones, and status updates.
- Configure platform-related documentation and templates using Microsoft Excel and Word.
- Coordinate with Product teams to relay customer feedback and feature requests.
- Transition completed implementations smoothly to the Client Success team upon go-live.
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