Customer Support Coach
New
L
LelandCareer Coaching
Remote - USAContract
Salary not disclosed
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Job Details
- Required Skills
- QA AutomationTroubleshootingTechnical supportCustomer support
Requirements
- Hands-on experience in a customer support role such as a support specialist or technical support engineer.
- Proven track record of successfully resolving issues and maintaining high customer satisfaction.
- Ability to develop and implement a clear, structured coaching framework.
- Strong understanding of career growth strategies within the customer support industry.
- Capability to host virtual sessions and manage independent coaching hours.
- Proficiency in modern support tools and interest in AI-driven support technologies.
Responsibilities
- Teach core customer support skills including issue resolution, troubleshooting, and technical support.
- Guide clients on customer satisfaction practices and feedback analysis.
- Instruct clients on applying AI fundamentals and AI automation to support workflows.
- Perform resume, LinkedIn, and cover letter reviews for clients.
- Provide interview preparation, networking strategies, and promotion strategy guidance.
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