- Communicate clearly with customers to help them be successful in the Chatbooks ecosystem.
- Build relationships to create lifelong customers.
- Resolve customer inquiries and concerns quickly and with a sense of urgency.
- Participate in 11 hours of scheduled live chat shifts per week.
- Manage shifting customer priorities and navigate several programs simultaneously.
- Engage in continuing education to expand knowledge outside of support functions.
MultitaskingCustomer support