Customer Support Specialist
New
Greater San Antonio, Texas areaFull-TimeJunior
Salary$19/hour plus upsell incentives
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Job Details
- Experience
- 2+ years of experience in customer service, customer support, call center, or a similar customer-facing environment preferred.
- Required Skills
- Data entryCustomer supportGoogle Workspace
Requirements
- 2+ years of experience in customer service, customer support, call center, or a similar customer-facing environment preferred.
- Strong verbal and written communication skills with the ability to listen actively and respond clearly.
- Ability to handle emotional, complex, or high-stress customer interactions with patience, empathy, and professionalism.
- Strong multitasking skills with the ability to listen, type, navigate systems, and manage customer information accurately.
- Comfortable using technology, learning new software platforms, and navigating online systems.
- Experience working with Microsoft Windows and Google Suite environments; familiarity with Mac systems is a plus.
- Previous experience with upselling or customer retention activities is preferred.
- Strong attention to detail and reliable data entry skills.
- Ability to work effectively in a remote environment with a dedicated workspace and reliable wired internet connection.
- Customer-focused mindset with a desire to continuously improve and deliver excellent service.
Responsibilities
- Provide high-quality customer support by responding to inquiries, resolving issues, and delivering empathetic assistance across multiple customer interactions.
- Serve as a customer-facing ambassador by educating users about products, services, and available solutions.
- Manage a high volume of inbound calls while maintaining professionalism, accuracy, and a positive customer experience.
- Process customer enrollments, handle account-related requests, troubleshoot product concerns, and resolve service issues efficiently.
- Identify customer needs and recommend relevant solutions, including retention and upsell opportunities when appropriate.
- Conduct outbound follow-ups to ensure customer concerns are addressed and experiences are improved.
- Collaborate with customer experience teammates to share insights, improve processes, and maintain service quality standards.
- Accurately document customer interactions and manage data entry requirements with attention to detail.
- Complete required training programs and continuously develop product knowledge and technical skills.
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