Senior Documentation Coordinator
New
Based in United StatesFull-TimeSenior
Salary$25.67–$38.50 per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceCRM
Requirements
- Associate degree and 3+ years of relevant professional experience in a business, operations, customer support, or documentation-focused environment.
- Experience working with CRM platforms, particularly Salesforce, is preferred.
- Strong attention to detail with excellent accuracy and follow-through skills.
- Ability to analyze information, identify inconsistencies, and resolve documentation challenges.
- Strong written and verbal communication skills.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to work independently while following established procedures and workflows.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Strong collaboration skills and ability to work effectively with internal and external stakeholders.
- Flexible and resilient approach when managing changing priorities in a fast-paced environment.
- Experience supporting healthcare-related customers or familiarity with diabetes care is preferred.
Responsibilities
- Manage multiple documentation queues efficiently while ensuring accuracy and timely completion of assigned tasks.
- Review, audit, and verify customer information within CRM systems to maintain accurate and complete records.
- Perform duplicate record audits by manually validating customer data when automated matching processes are unsuccessful.
- Complete provider verification activities and resolve documentation-related data discrepancies.
- Manage customer consent verification workflows and coordinate follow-up actions when required.
- Review incoming documentation from various channels, including fax and email, and correctly associate records with customer profiles.
- Utilize document-routing technologies and internal systems to ensure proper distribution and processing of customer documentation.
- Support additional documentation audits and business functions across multiple departments.
- Process training records and validate assigned business documentation requirements.
- Review and validate contract assignments and other operational records.
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