Senior Director Operator Consulting
New
Based in the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Artificial IntelligenceCRMChange Management
Requirements
- 10+ years of experience within consulting organizations, systems integrators, CX organizations, or BPO environments.
- Demonstrated experience in customer experience transformation, consulting engagements, deal shaping, and commercial strategy.
- Bachelor’s or master’s degree in business management, project management, communications, or a related discipline.
- Proven ability to build, lead, mentor, and scale high-performing teams.
- Strong consultative sales experience with the ability to engage enterprise executives and support complex deal cycles.
- Exceptional stakeholder management skills, including experience influencing C-suite leaders within matrixed organizations.
- Entrepreneurial mindset with the ability to create strategies, establish processes, and deliver measurable results.
- Experience leading large-scale change management initiatives and embedding new operating models.
- Strong program management capabilities with experience managing complex, cross-functional initiatives.
- Deep understanding of emerging technologies, including AI, automation, CRM platforms, and customer experience solutions.
Responsibilities
- Build and develop a high-performing Operator Consulting organization, evolving the function from an emerging team into a mature, scalable capability.
- Establish a unified culture focused on collaboration, innovation, accountability, and continuous development.
- Recruit, mentor, coach, and develop consulting leaders and teams to achieve exceptional performance.
- Define operating models, methodologies, processes, training plans, and governance frameworks to support global consistency.
- Own and develop consulting pipelines across business development, retention, account expansion, and strategic opportunities.
- Deliver executive-level consulting guidance and transformation recommendations to enterprise clients.
- Collaborate with sales, account management, and business development teams to support consultative selling and revenue growth.
- Drive adoption of emerging technologies and innovative approaches, including AI, automation, and customer experience platforms.
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