Senior Five9 Telephony Administrator
New
I
Inizio MedicalCloud Contact Center
Location: Manila, Philippines, Schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidaysFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- JavascriptTroubleshooting
Requirements
- 5+ years of hands-on experience administering the Five9 cloud contact center platform.
- Experience designing, building, and maintaining IVR and IVA solutions using Five9 Studio.
- Strong understanding of telephony concepts including SIP, call routing, and contact center reporting.
- Proficiency in developing automations using PowerShell, JavaScript (JScript), Power Automate, and Power Apps.
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Excellent verbal and written English communication skills.
- Experience supporting remote call center agents and global or geographically dispersed teams.
- Strong troubleshooting skills across cloud telephony, networking, and endpoint devices.
- Flexibility to work schedules that support U.S. business operations, including nights and weekends.
- Ability to work remotely in a secure environment.
Responsibilities
- Administer, configure, and maintain the Five9 cloud contact center platform.
- Build, test, and maintain IVR and IVA call flows using Five9 Studio.
- Configure call routing, skills, queues, agents, campaigns, and reporting.
- Develop and maintain automation, integrations, and custom logic.
- Provide technical support for agents, supervisors, and business users.
- Monitor platform performance, voice quality, and system health.
- Maintain documentation for call flows, configurations, and operational procedures.
- Lead troubleshooting efforts and coordinate with Five9 support and third-party vendors.
View Full Description & ApplyYou'll be redirected to the employer's site
