Inspiration Commerce Group

Inspiration Commerce Group specializes in acquiring, expanding, and improving digital businesses in the fashion, home and lifestyle sectors.

101-250 employees
Internet
Private Company

Open Positions4

CroatiaContractE-commercePosted
  • Lead and develop a team of 3–4 Customer Support Agents, providing coaching, feedback, and day-to-day guidance
  • Own the escalations queue in Gorgias, working directly with customers and agents to diagnose complex issues and drive resolution quickly
  • Build, document, and continuously improve support SOPs and workflows across both Italist and HEWI
  • Oversee the configuration and day-to-day management of Gorgias, ensuring routing rules, macros, and automation are set up effectively and kept current
  • Use Shopify to support agents with order lookups, refund processing, and any post-purchase operational tasks across both stores
  • Monitor team performance and queue health; report on key metrics and surface trends to operations leadership
  • Collaborate with the wider ICG operations team on launches, promotions, platform changes, and anything else that touches the customer experience
  • Solve tickets as the rest of the CS team, but with lower KPIs according to your other responsibilities
Shopify
Showing 1 of 4 positions

About Inspiration Commerce Group

Inspiration Commerce Group (ICG) is a pioneering e-commerce technology firm that builds and transforms digital businesses. We specialize in acquiring, expanding, and improving companies across the fashion, home, and lifestyle sectors. Our impressive track record includes scaling from $0 to over $100M in revenue within just 18 months, fueled by strategic acquisitions. You'll join a global group with a diverse portfolio that includes leading fashion marketplaces like Italist, HEWI, and Verishop, alongside powerful affiliate marketing platforms such as Stylight and MyBestBrands. We also extend our reach into B2B technology solutions with Bonsai and niche marketplaces in the creative and construction spaces, including Everpress and DOZR. Our mission is clear: to help people find and buy the products they love by combining operational excellence with cutting-edge technology. As part of our team of around 50 people, you'll experience a remote-first work environment that prioritizes flexibility and impact. We empower you with founder-level ownership, encouraging you to fix what's broken and seize opportunities as they arise, rather than simply following a rigid playbook. Our culture thrives on a competitive spirit, a high bar for performance, and a willingness to do whatever it takes to achieve ambitious goals. Collaboration is key, even across different time zones, and we foster an environment where curiosity with teeth is celebrated—you'll dig deep to understand problems and ship effective solutions. We believe that by trusting you to manage your own schedule, you'll be more productive and engaged, knowing your work directly influences the company's trajectory. Our engineering team tackles the exciting challenge of centralizing our diverse marketplace businesses onto a unified technology platform. You'll contribute to building robust backend, frontend, and middleware layers using modern technologies like Node.js and React.js. We leverage Shopify for e-commerce, utilize MongoDB and Postgres for data management, and host our infrastructure on AWS. We value engineers who can take features from concept to deployment, translating business needs into tangible solutions without constant oversight. If you're passionate about shipping quickly, making iterative improvements, and using AI to augment your workflows, you'll find a stimulating environment here. We don't just build; we craft and shape the digital landscape of e-commerce, solving unique problems across a wide array of industries. This is a place for impatient optimists and makers at heart who are eager to make a significant impact. If you're a self-starter who thrives in the weeds, consistently rolling up your sleeves to get things done, and you don't let roadblocks stand in your way, you'll feel right at home. We're not looking for those who prefer stability over speed or strategy over execution. Instead, we seek individuals who embrace chaos, ask for forgiveness rather than permission, and are driven by the pursuit of greatness. If you're ready to own your contributions, grow with a fast-scaling company, and truly transform the e-commerce landscape, then imagine yourself building your career with Inspiration Commerce Group.

Tech Stack

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