Client Success Manager
New
E
Evolve SecurityCybersecurity
United StatesFull-TimeMiddle
Salary75,000 - 85,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementAccount ManagementStakeholder management
Requirements
- 3+ years of experience in client success, project management, service delivery, account management, professional services, or a similar client-facing role.
- Experience managing client-facing projects, including project plans, timelines, communication plans, action items, and stakeholder expectations.
- Experience working with Statements of Work, project scopes, deliverables, and client commitments.
- Experience working directly with clients, including executive stakeholders, technical contacts, and cross-functional business teams.
- Ability to balance structure with flexibility and details with relationships.
Responsibilities
- Serve as the primary point of contact for assigned clients throughout active engagements.
- Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work.
- Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication.
- Partner closely with security engineers and delivery leaders to ensure projects are delivered on time, within scope, and with a high-quality client experience.
- Build lasting relationships with client stakeholders by learning their business and goals.
- Identify and escalate risks related to scope, schedule, responsiveness, or renewal health.
- Support Quarterly Security Reviews and renewal preparation.
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