Client Success Manager
New
Based in United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementRelationship managementCRMCustomer Success
Requirements
- 5+ years of experience in a client-facing role within healthcare IT, healthcare operations, implementation, account management, customer success, or a related field.
- Proven experience managing complex enterprise accounts with multiple stakeholders across different organizational levels.
- Demonstrated success in improving customer retention, adoption, expansion, or business outcomes.
- Experience working with CRM platforms, preferably Salesforce, and using reporting tools to manage account performance.
- Strong ability to interpret operational data, identify trends, and translate insights into customer-facing strategies.
- Excellent written and verbal communication skills with the ability to present confidently to executive audiences.
- Strong relationship-building skills with the ability to become a trusted advisor to clients.
- Ability to manage multiple priorities, coordinate cross-functional teams, and drive initiatives forward.
- Strong problem-solving skills with the ability to navigate complex customer challenges.
- Bachelor’s degree or equivalent professional experience required.
- Experience working with hospitals, health systems, clinical technology, or healthcare organizations preferred.
- Ability to travel up to 25% as needed.
Responsibilities
- Act as the primary point of contact for assigned enterprise healthcare clients after implementation.
- Develop executive-level partnerships with key stakeholders, including operational leaders and senior decision-makers.
- Lead strategic client meetings, business reviews, and engagement sessions that connect solution usage with organizational priorities.
- Monitor account health, adoption metrics, and utilization trends to identify opportunities, risks, and improvement areas.
- Create structured adoption plans that help clients maximize the value of existing solutions and capabilities.
- Translate client objectives into measurable use cases, success metrics, and actionable improvement strategies.
- Own retention efforts by identifying renewal risks, maintaining account health visibility, and supporting long-term customer loyalty.
- Identify expansion opportunities and collaborate with sales teams on additional solutions, services, and growth initiatives.
- Coordinate the resolution of complex client issues by engaging internal teams and ensuring clear ownership, timelines, and outcomes.
- Maintain accurate account documentation, stakeholder information, health scores, contract details, and opportunity tracking within CRM systems.
View Full Description & ApplyYou'll be redirected to the employer's site
