- Serve as the primary point of contact for assigned clients throughout active engagements.
- Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work.
- Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication.
- Partner closely with security engineers and delivery leaders to ensure projects are delivered on time, within scope, and with a high-quality client experience.
- Build lasting relationships with client stakeholders by learning their business and goals.
- Identify and escalate risks related to scope, schedule, responsiveness, or renewal health.
- Support Quarterly Security Reviews and renewal preparation.