Principal Sales Operations Manager
New
N
NicheB2B SaaS
We are currently hiring in states where we currently have employees: AZ, CO, CT, DE, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, DC, WV.Full-TimeManager
Salary$130,000 - $167,000, plus participation in our Annual Bonus and Stock Options Program.
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Job Details
- Experience
- 5–7 years
- Required Skills
- SalesforceMicrosoft ExcelGoogle SheetsZendesk
Requirements
- 5–7 years in Revenue Operations, Sales Operations, Customer Success Operations, or related GTM operations roles.
- Experience working in a B2B SaaS environment.
- Strong working knowledge of Salesforce for data management, reporting, and process administration.
- Experience with variable compensation mechanics and ability to explain them to others.
- Proven ability to manage across multiple operational domains with high quality.
- Proficiency with Excel and Google Sheets for reporting and analysis.
- Experience supporting post-sale or Customer Success operations workflows.
- Experience with SPIFF, Zendesk, and Rocketlane platforms.
- High interpersonal credibility with sales teams.
- Strong detail orientation and self-organization skills.
Responsibilities
- Drive adoption and enforcement of sales processes and best practices across the revenue organization.
- Manage the operational rhythm of pipeline review calls, ensuring Salesforce data accuracy.
- Act as the primary point of contact for reps and managers regarding process questions.
- Manage Salesforce support cases and lead business-side data governance in partnership with GTM Engineering.
- Coordinate operational onboarding for new revenue hires, including tool access and playbook walkthroughs.
- Partner with Sales Enablement to align training content with operational systems and processes.
- Serve as the point of contact for sales compensation inquiries, explaining plan mechanics and creating resources.
- Manage operational support for post-sale renewal motions and coordinate with Customer Success and Account Management leadership.
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