CS Learning & Development Manager
New
B
BooksyCustomer Success
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- LeadershipData AnalysisQuality AssuranceCustomer SuccessSaaS
Requirements
- Deep expertise and experience in Learning & Development, Quality Assurance, or Enablement.
- Experience preferably within a SaaS or Customer Success environment.
- Track record of building and scaling global training or QA programs.
- Ability to use data and reporting to drive continuous improvement.
- Excellent communication and facilitation skills to influence and inspire global teams.
- Hands-on experience leveraging LMS platforms and QA software.
- Adaptable and fast-paced mindset for a growing company.
Responsibilities
- Design and implement a global L&D strategy that aligns with business goals and the customer success mission.
- Lead and mentor a team of trainers and QA specialists to drive team excellence.
- Build scalable learning frameworks, including certification paths and learning academies.
- Turn data into action by analyzing QA trends and CSAT feedback to refine training content and provide coaching insights.
- Collaborate globally with Product, Sales, and Ops leaders to identify capability gaps and create training plans.
- Own metrics and report on how initiatives improve team performance and efficiency.
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