Head of Operations
New
Based in IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Operations ManagementRisk Management
Requirements
- 10+ years of progressive experience leading operations within banking, fintech, financial services, or wealth management environments.
- Demonstrated experience managing and scaling multiple operational functions, including payments, treasury, settlements, and business operations.
- Strong expertise in process improvement, operational transformation, automation, and building scalable workflows.
- Solid understanding of financial regulations, compliance requirements, AML frameworks, and financial crime prevention practices.
- Experience leading multidisciplinary teams and developing high-performing operational organizations.
- Excellent leadership, communication, stakeholder management, and problem-solving skills.
- Strategic mindset with the ability to translate business objectives into actionable operational plans.
- Experience working with cryptocurrency, blockchain, or digital asset operations is highly valuable.
- Ability to work effectively in a fully remote, global environment with strong autonomy and collaboration skills.
- Access to a dedicated workspace and reliable high-speed internet connection.
Responsibilities
- Develop and execute a comprehensive operations strategy aligned with business objectives, focusing on scalability, efficiency, quality, and compliance.
- Lead and oversee core operational areas, including payments, treasury operations, reconciliations, card operations, back-office processes, and business operations.
- Own operational performance, establishing clear metrics, controls, and improvement initiatives to maintain high service standards.
- Drive process optimization, automation, and operational transformation through structured methodologies, technology, data, and AI-enabled solutions.
- Create and implement standardized operating procedures to improve consistency, efficiency, and operational visibility.
- Build, mentor, and develop a high-performing operations organization by fostering accountability, collaboration, and continuous improvement.
- Partner with compliance, risk, and financial crime teams to ensure operational activities meet regulatory requirements and internal policies.
- Establish operational risk management frameworks, including monitoring, reporting, controls, and audit readiness.
- Collaborate with cross-functional leaders across technology, data, people, and client-facing teams to ensure seamless business alignment.
- Oversee end-to-end digital asset settlement operations, including reconciliation, wallet management, custody controls, and crypto-fiat operational processes.
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