Director, Customer Performance Analytics
New
Fully remote position with flexibility to work from anywhere in the United States.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 6+ years of experience in healthcare analytics, performance management, or data-driven business strategy; 3+ years of experience in management consulting, investment banking, product operations, research, or related analytical environments.
- Required Skills
- PythonSQLTableauData visualizationStakeholder managementDatabricks
Requirements
- Bachelor’s degree in Business, Finance, STEM, or a related field (MBA or quantitative degree preferred).
- 6+ years of experience in healthcare analytics, performance management, or data-driven business strategy.
- 3+ years of experience in management consulting, investment banking, product operations, research, or related analytical environments.
- Proven experience partnering with executive stakeholders to develop actionable recommendations using data and analytics.
- Strong understanding of customer success, performance optimization, and value-based healthcare models.
- Demonstrated ability to transform ambiguous business challenges into structured plans and measurable initiatives.
- Experience mentoring and coaching junior team members on analytical projects.
- Strong analytical skills with the ability to interpret data and translate insights into strategic recommendations.
- Strong communication and stakeholder management abilities with both technical and executive audiences.
- Proficiency in Python and Databricks is required.
- Experience with SQL, Tableau, AI/ML, and data visualization is a plus.
- Knowledge of population health management principles is preferred.
Responsibilities
- Oversee the financial and operational performance of assigned customer programs, analyzing trends and developing strategies to improve results.
- Establish performance management processes, including regular business reviews, reporting frameworks, and improvement initiatives.
- Identify early indicators of performance risks and opportunities through advanced analysis of customer, operational, and clinical data.
- Develop actionable strategies and interventions in collaboration with account management, finance, clinical operations, medical economics, and product teams.
- Lead customer performance analytics by connecting internal performance metrics with customer financial goals and contractual objectives.
- Translate complex data findings and stakeholder inputs into clear recommendations, initiatives, and execution plans.
- Drive cross-functional alignment and ensure successful implementation of performance improvement strategies.
- Lead customer-focused performance reviews, executive reporting, and strategic discussions with internal and external stakeholders.
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