Medical Virtual Assistant (Interventional Pain Management)
W
Winning AssistantsHealthcare
Philippines, 8:30 AM – 5:30 PM PDTFull-TimeMiddle
Salary$5–$6 per hour, depending on experience
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Job Details
- Languages
- English
- Required Skills
- Customer serviceData entry
Requirements
- Previous experience in a medical office, healthcare setting, or patient-facing administrative role.
- Demonstrated knowledge of insurance verification and prior authorization processes.
- Experience working with electronic health record (EHR) systems.
- Excellent verbal and written English communication skills.
- Ability to handle high call volumes while maintaining accuracy and professionalism.
- Strong computer proficiency and ability to work with multiple systems simultaneously.
- Ability to work 8:30 AM – 5:30 PM PDT, Monday to Friday.
- Must be able to provide NBI Clearance and/or Local Police Clearance.
- Reliable laptop/desktop, high-speed internet (min 25 Mbps), noise-canceling headset, and working webcam.
Responsibilities
- Answer incoming patient and referral calls in real time and manage high-volume phone inquiries.
- Return voicemails and patient callbacks, route calls, and provide support to patients and providers.
- Process and follow up on insurance prior authorization requests.
- Verify patient insurance eligibility and benefits prior to appointments.
- Assist with billing follow-ups, delayed claims, and communication with the billing department.
- Schedule, reschedule, and cancel appointments using EHR systems.
- Maintain accurate patient records and documentation while adhering to HIPAA standards.
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