Forward Deployed Engineer
New
F
FigmaDesign Software
Can be held from one of our US hubs or remotely in the United StatesFull-Time
Salary$152,800 — $296,000 USD
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Job Details
- Required Skills
- Frontend DevelopmentCI/CDStakeholder managementSoftware EngineeringDebugging
Requirements
- Experience in a customer-facing technical role such as Software Engineer, Solutions Engineer, Technical Consultant, Sales Engineer, Developer Advocate, or similar
- Strong understanding of modern software development practices, including source control, local development environments, deployment workflows, debugging, and build tooling
- Proven ability to partner with enterprise customers to solve complex technical challenges and drive successful product implementations
- Excellent communication and stakeholder management skills
- Demonstrated ability to thrive in ambiguous environments by creating scalable processes and collaborating across teams
- Familiarity with developer, design, collaboration, or AI products (preferred)
- Knowledge of frontend development, design systems, component libraries, CI/CD pipelines, and monorepos (preferred)
Responsibilities
- Partner directly with strategic customers to understand their technical goals, workflows, codebase environments, and implementation constraints
- Lead technical discovery and readiness assessments for customer deployments, including repo/environment setup, permissions, configuration needs, and potential adoption blockers
- Provide hands-on implementation support for Make Local and related developer-facing workflows, including setup guidance, debugging, escalation triage, and recommendations on technical implementation patterns
- Work closely with Customer Enablement Managers, Solutions Consultants, Sales, and account teams to align on customer goals, stakeholders, success criteria, timelines, and account context
- Capture and synthesize product gaps, bugs, workflow patterns, technical blockers, and customer feedback for Product and Engineering teams
- Create reusable deployment assets such as technical troubleshooting guides, readiness checklists, account intake templates, implementation playbooks, and customer-facing enablement materials
- Help define how Figma should measure success for forward deployed engineering engagements
- Contribute to the operating model for Figma’s Forward Deployed Engineering function
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