Billing Operation Manager
New
P
Progress PartnersSaaS / Payments
European Union, Serbia, Turkey, Across time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years in payments
- Required Skills
- Data AnalysisMicrosoft ExcelCRMGoogle Sheets
Requirements
- 3+ years of experience in payments operations at a high-volume merchant or commercial role at a PSP/acquirer.
- Hands-on experience operating a Stripe account at a scale of $1M+/month processed.
- Working knowledge of at least one PSP or orchestration platform.
- Experience opening new merchant accounts in high-risk verticals such as subscriptions or digital goods.
- Strong commercial negotiation skills for reading rate cards and managing payment partner terms.
- Excellent spreadsheet skills (Excel/Google Sheets) including pivots, lookups, and reconciliation logic.
- Strict CRM discipline and experience maintaining an accurate partner pipeline.
- Strong written communication skills.
- Proven ability to work autonomously in a remote, async environment.
Responsibilities
- Own daily payment operations across all PSPs for all platforms including settlement monitoring, payout reconciliation, refund flow oversight, and exception handling.
- Build and maintain operational dashboards showing per-platform, per-processor performance metrics.
- Manage refund operations across the portfolio, including bulk refund handling and policy enforcement.
- Maintain a live pipeline of payment partners including PSPs, acquirers, and fraud tools.
- Source and qualify new partners through outreach and drive initial commercial conversations.
- Lead merchant account applications and underwriting processes across multiple entities.
- Negotiate commercial terms including processing rates, reserves, and chargeback fees.
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