Professional Services Engineer

New

EST time zone, ESTFull-TimeMiddle

Salary$105,000 – $135,000

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Job Details

Experience: 3+ years
Required Skills: AWSDockerPythonSQLGCPJavaKubernetesMongoDBAzureRESTful APIs

3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments
Solid troubleshooting and operational knowledge across some combination of: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development
Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment
Hands-on experience with Docker and Kubernetes deployments
Working knowledge of one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2
Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform
Experience working with REST APIs
Programming or scripting proficiency in Java or Python
Must be able to exercise independent judgment with little or no oversight

Partner directly with client stakeholders to understand technical requirements and align them to business objectives
Plan and lead implementation engagements — deploying solution components and configuring the product to meet each client's specific environment
Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions
Deliver technical training tailored to the audience, from hands-on admins to executive stakeholders
Identify root causes of deployment issues and drive them to resolution
Work closely with Engineering and Product Management to document field issues, enhancement requests, and opportunities to improve the implementation process

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