SaaS Product Support Jedi
New
You’re based in the UTC +1 or +2 timezone range., UTC+1, UTC+2Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native-level English fluency
- Experience
- 2+ years
- Required Skills
- HTMLCSSJavascriptRESTful APIsCustomer supportGitHub
Requirements
- 2+ years of professional experience, ideally in a SaaS support or client-facing role.
- Native-level English fluency.
- Residency in the UTC+1 or UTC+2 timezone range (non-negotiable).
- Familiarity with HTML, CSS, JavaScript, and API integrations.
- Understanding of dev consoles, staging/production environments, and GitHub repos.
- Ability to perform database queries.
- Exceptional written and verbal communication skills.
- Proven problem-solving skills with a process-driven mindset.
- Experience working in remote, asynchronous environments.
- Access to a reliable, distraction-free workspace with fast internet.
Responsibilities
- Serve as the primary point of contact for inbound support via email, tickets, phone, and live chat.
- Conduct 1-1 Zoom sessions with clients for technical consultation and issue resolution.
- Maintain high standards for first-reply-time metrics.
- Provide technically accurate responses validated by hands-on scenario testing.
- Collaborate with the engineering team to identify, report, and track bugs.
- Analyze user issues to identify patterns and provide feedback for product improvements.
- Manage onboarding sessions and educate clients on best practices and product adoption.
View Full Description & ApplyYou'll be redirected to the employer's site
