Customer Support Specialist - Hungarian market
New
H
HedepyMental Health
Hungary, 14:00–20:00 shiftsContractMiddle
Salary600 EUR per month
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Job Details
- Languages
- Native Hungarian speaker; English at B2+ level
- Experience
- 1+ years in proactive phone outreach
- Required Skills
- Customer supportGoogle WorkspaceNotion
Requirements
- Native Hungarian speaker (full fluency for complex, sensitive client conversations).
- English at B2+ level (internal docs, meetings and 1-on-1s run in English).
- 1+ years in proactive phone outreach, telesales, or active account management.
- Proven ability to work fully remotely and independently, using ticketing/task tools.
- A real track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls.
- Active use of AI tools (ChatGPT, Claude, Perplexity, Gemini or similar) as part of your daily workflow.
- Experience with Fin (Intercom), Google Workspace and Notion (nice to have).
- Direct experience supporting customers in acute psychological distress (nice to have).
Responsibilities
- Resolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination.
- Make proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions.
- Handle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment.
- Keep localized Hungarian content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases.
- Spot recurring issues and share feedback that makes our processes better.
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