IT Support Specialist
New
S
saas.groupSaaS
Remote, EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Google Workspace
Requirements
- 3+ years in an IT support or service desk role
- Hands-on experience troubleshooting Google Workspace (admin console, access and permissions) in a real support environment
- Comfortable supporting Mac users day to day (Chrome issues, VPN connectivity, general OS troubleshooting)
- Ability to own and prioritize a ticket queue independently
- Based in Europe
- Comfortable using AI tools like ChatGPT day to day to work faster
Responsibilities
- Own and triage the IT support queue, resolving tickets that span Google Workspace admin, Mac troubleshooting, Chrome and VPN issues, and remote desktop support
- Run the automations our IT Systems Lead builds, and know when a ticket needs a manual touch instead
- Carry out access control and security checks (admin counts, permission reviews) and configure domains and tools for our brands
- Coordinate with our laptop vendor to get new hires equipped across regions, escalating cost or judgment calls
- Help gather and maintain the evidence our brands need for SOC 2 and ISO 27001 certification
- Support the IT side of onboarding newly acquired brands, from access setup to chasing the details so nothing slips
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