Community Operations & Member Success Specialist
New
S
SEOLPersonal Development
Remote, Must be available Monday through Friday 5:30 AM to 7:00 AM CET and 5:30 PM to 6:30 PM CET.ContractMiddle
SalaryAt least 20 EUR per hour
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Job Details
- Languages
- English
- Required Skills
- Microsoft OfficeGoogle WorkspaceCustomer support
Requirements
- Available Monday through Friday for mandatory Zoom session hours (5:30 AM - 7:00 AM CET and 5:30 PM - 6:30 PM CET).
- Excellent written and verbal English communication skills.
- High level of competence with Zoom (managing breakout rooms, participants, waiting rooms, and screen sharing).
- Proficiency with Google Docs, Google Sheets, and Microsoft Office.
- Experience supporting online communities, educational platforms, or coaching/mastermind groups.
- Ability to appear on camera professionally during onboarding calls and live sessions.
- Strong organizational and proactive problem-solving skills.
- Commitment to personal development values such as discipline, accountability, and integrity.
- Ability to work effectively in a team and handle pressure calmly.
Responsibilities
- Serve as a primary contact for member questions within community chats.
- Act as a Chat Sensei during live Zoom sessions to manage participants, breakout rooms, and technical needs.
- Conduct onboarding calls with new members to introduce them to programs and resources.
- Maintain attendance tracking and documentation for sessions.
- Perform general operational and administrative tasks to ensure organizational efficiency.
- Represent the SEOL mission and values during all member interactions.
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