Operations Support Specialist
New
F
FYSTFinTech Payments
Spain; Romania, Netherlands, Lithuania, Greece, Slovenia, Czech Republic, Portugal, Bulgaria, Austria, Ukraine, Malta, Poland, Estonia, Slovakia, HungaryFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Russian, English
- Required Skills
- DocumentationData entryCustomer support
Requirements
- Previous experience in operations, back office, customer support, document verification, or administrative roles
- Experience in FinTech, Payments, PSPs, iGaming, Crypto, or other related industries
- Excellent written communication skills with the ability to communicate clearly and professionally
- Ability to work independently and take ownership of assigned cases
- Strong attention to detail and a structured, process-oriented approach
- Ability to prioritize tasks and work effectively in a fast-paced environment
- Ability to manage multiple cases simultaneously while maintaining accuracy
- Fluency in Russian
- Intermediate level of English
Responsibilities
- Process KYC requests and support user verification workflows
- Request and review KYC and other required documentation from clients
- Monitor the status and deadlines of KYC and related operational cases
- Collect and organize information related to chargebacks, disputed transactions, and partner requests
- Communicate with clients and partners to obtain any missing information or documentation
- Process refund requests submitted by merchants and internal teams
- Manage end-user documentation and ensure records are complete and up to date
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