DACH Customer Onboarding Specialist
New
H
HubSpotSaaS CRM
Remote - United KingdomFull-TimeMiddle
Salary56,600 - 84,900 EUR per year
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Job Details
- Languages
- German
- Required Skills
- RESTful APIsCRMHubSpot
Requirements
- Fluent in spoken and written German.
- Experience consulting customers through SaaS implementations and/or ongoing platform adoption.
- Ability to manage multiple implementations or service engagements simultaneously.
- Expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
- Ability to advise on technical solutions (integrations, APIs) and strategic growth considerations.
- Confidence in communicating and presenting to both technical and executive audiences.
Responsibilities
- Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
- Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
- Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
- Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
- Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
- Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
- Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
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