Customer Success Manager
S
SweedCannabis Technology
US-basedFull-TimeMiddle
SalaryCompetitive base salary plus a performance-based variable compensation plan tied to outcomes.
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3+ years of experience in customer success, account management, or a client-facing SaaS role.
- Proven track record of managing renewals, retention, and successful product adoption.
- Experience managing a portfolio against defined health or performance metrics.
- Strong proficiency with CRM systems.
- Ability to pull and interpret account data independently.
- Excellent communication skills suitable for executive QBRs and day-to-day client interaction.
- Experience in the cannabis industry, healthcare, or SaaS preferred.
- Background with POS systems, retail technology, or multi-location operators.
- Familiarity with Jira, Intercom, or similar support and feedback tools.
Responsibilities
- Actively monitor account health using engagement, usage, and support signals.
- Execute save playbooks for at-risk accounts.
- Develop adoption plans to ensure clients derive measurable value from the platform.
- Manage the full renewal cycle from initial signals to contract execution.
- Identify and pursue expansion opportunities, including new locations and modules.
- Maintain executive-level relationships at key accounts.
- Collaborate with Technical Support on escalations and route product feedback to the Product team.
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