Outreach Specialist
New
US, Monday-Friday, 6 AM-6 PM Pacific Time, with up to two rotating Saturday shifts per month.Full-TimeEntry
Salary$17 - $20 per hour
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Job Details
- Experience
- At least 6 months of experience working in a high-volume healthcare call center environment.
- Required Skills
- Communication SkillsGoogle Workspace
Requirements
- At least 6 months of experience working in a high-volume healthcare call center environment.
- Familiarity with basic medical terminology and medication names, including brand and generic names.
- Strong computer skills, including proficiency with Google Workspace tools and call center software such as dialers.
- Ability to manage questions, concerns, or resistance from pharmacy staff and escalate situations appropriately.
- Strong written and verbal communication skills.
- Understanding of protected health information (PHI) access requirements and responsibilities.
- Ability to work effectively in a structured call center environment with repetitive tasks.
- Strong organizational skills and attention to detail when documenting information.
- Ability to work independently while contributing positively within a team environment.
- Availability to work 40 hours per week during operating hours of Monday-Friday, 6 AM-6 PM Pacific Time, with up to two rotating Saturday shifts per month.
- Ability to pass a background check.
Responsibilities
- Conduct outbound calls to pharmacies to support patient care initiatives and address medication-related cases identified through healthcare technology systems.
- Communicate professionally with pharmacy staff to resolve issues, gather information, and escalate cases when appropriate.
- Identify follow-up actions and create escalation tasks for clinical team members when additional support is required.
- Collect provider contact information and patient-related details needed to facilitate clinical interventions.
- Maintain accurate documentation and records within internal software platforms.
- Navigate phone systems, including Interactive Voice Response (IVR) systems, while applying critical thinking to resolve challenges.
- Participate in team meetings, workflow improvement discussions, and process optimization initiatives.
- Support additional projects and operational activities as assigned.
- Maintain compliance with privacy, security, and healthcare information handling requirements.
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